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Business unit, Department, Reporting Business Unit Cloud Platform Services (CPS) Department ITSS Job grade OP1
Core Description
To support and coordinate all activities across all ITSS LOB in the managing of Back-to-Back customer and Supplier order processing, ETA management, delivering and invoicing of deals in accordance with the Back Office process and BCX Governance rules Key Deliverables / Primary Functions
Compile an accurate billing request pack for Billing Centre of Excellence
Process supplier orders according to BCX and ITSS requirements
Continuously ensure the financial management of cost of sales per customer order, in relation to the BCX SAP Quote
Ensure purchase of FEC (Foreign Exchange Contract) is in accordance with the BCX policy
Obtain ETAs (Estimated Time of Arrival) for all purchase orders, record and communicate as per ITSS requirements
Manage and verify supplier invoice
Assist and follow up on all backlog queries and ensure that correct amounts are always invoiced
Ensure all deliveries to customer are done within requirements and that customer invoice requests comply with BCX procedures and policies
Manage deliverer request according to Roll out project requirements and SLA
Understand product / knowledge of how configs are made up
Understand and have knowledge on serial number tracing Core Functional Skills & Knowledge Microsoft Excel Problem solving Technical Understanding Core Behavioural Competencies Job Match Culture Match Adhering to principles and values Coping with pressures & setbacks Following instructions & procedures Planning & Organising Working with people Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience
2 years’ experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Level of Engagement : Internal Customers Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker