iSON Xperiences
iSON Xperiences Is Currently Seeking for CONTACT CENTRE AGENT Position suitable candidate who is eligible to handle all the responsibilities and is qualified for the position. All the information required for this position to know by the candidate is given below specifically. apply online for this position by clicking on the apply now button and fill the iSON Xperiences application Form. The Position Is available in Randburg, Gauteng the candidates nearby willing to apply are also invited to apply online for this vacancy.
| Hiring Authority: iSON Xperiences Careers
Position: CONTACT CENTRE AGENT Jobs Location: Randburg, Gauteng Qualification: Matric, Grade 12, Diploma/ Degree Salary Estimated: ZAR 72000-340000 Annum |
Job Requirements & Responsibilities
PayJoy Customer Service Agents
Based in Randburg and BryanstonÂ
Shifts between 09:00 am- 19:00 pm
Working from Monday to MondayÂ
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OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities will include but will not be limited to :
- Must be able to communicate with customers professionally and articulately.
- Must be able to present benefits/opportunities of the sales or service in an effective manner.
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
- Exercise appropriate soft skills when dealing with difficult customers.
- Ensure correct listening skills and probing techniques are used to establish relevant information.
- Be able to effectively communicate with the team leader and team members.
- To ensure that every day query is logged accordingly.
- Ensure that customers are informed as to the progress of queries logged but not resolved.
- Ensure that the customers are called and the resolution is confirmed before queries are closed.
- Ensure that progress of every query logged is monitored until resolution.
OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):
- Willing to work shifts (ranging from 09h00 to 19h00)
- Willing to work a six day work week
- Own vehicle or reliable transport
KNOWLEDGE AND SKILLS:
- Good communication skills verbally and written in English.
- Must be able to display proven computer literacy
- Able to work under pressure
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- Goal driven
- Ability to work with little supervision
- Contact Centre skills training
- Call handling skills
- Telephone etiquette skills
- Understanding of website navigation functionalities, technology savvy
- 6 months experience in an Outbound sales Contact Centre environment;
EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
- Grade 12
- At least 2 years’ relevant experience, preferably in Banking / financial industry
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MUST HAVE GRADE 12!!!!
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Fill The iSON Xperiences Application Form From the Link Given Above And Wait For the application to be processed once your application gets shortlisted you will be informed by the authority and called for the interview or examination processed by the company. Good luck For your job Search!
To apply for this job please visit www.executiveplacements.com.
