Leroy Merlin Is Currently Seeking for Contact Centre Agent Position suitable candidate who is eligible to handle all the responsibilities and is qualified for the position. All the information required for this position to know by the candidate is given below specifically. apply online for this position by clicking on the apply now button and fill the Leroy Merlin application Form. The Position Is available in Fourways, Gauteng the candidates nearby willing to apply are also invited to apply online for this vacancy.
|Hiring Authority: Leroy Merlin Careers
Position: Contact Centre Agent Jobs
Location: Fourways, Gauteng
Qualification: Matric, Grade 12, Diploma/ Degree
Salary Estimated: ZAR 72000-340000 Annum
Job Requirements & Responsibilities
The purpose of the contact centre agent is to respond to incoming and outgoing calls to and from customers. Respond to enquiries (calls, email and social media platforms), manage complaints, troubleshoot significant customer service problems and provide general information. The consultant will be a member of the primary contact team.
Your responsibility is also to project a professional company image through voice and online interactions.
- Answer incoming calls and respond to customer’s emails as well as other social media platforms in a professional, efficient and effective manner.
- Providing customers with the organization’s service and product information
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Recording details of comments, inquiries, complaints, and actions taken
- Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers.
- Identify and escalate issues to the relevant Department manager or Head of Department
- Route calls to appropriate resources
- Other duties assigned
- Grade 12 or equivalent
- Proficiency in relevant computer applications
- 1- 3 years of experience in call centre environment
- Knowledge of customer service practices and principles
- Pay attention to detail
- Be diligent, timely and professional
- Strong listening, verbal and written communication skills
Fill The Leroy Merlin Application Form From the Link Given Above And Wait For the application to be processed once your application gets shortlisted you will be informed by the authority and called for the interview or examination processed by the company. Good luck For your job Search!
To apply for this job please visit leroymerlin.mcidirecthire.com.