MultiChoice Group Vacancies 2024 | Payments Specialist Vacancies in South Africa Apply Online Now

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa’s most loved storyteller!

Purpose of the Position:

• To assist the Senior Payments Manager in driving the overarching payments strategy and support the vision by creating an end-to-end payments roadmap that is tracked and executed
• Drive closer alignment with all internal, markets and external teams
• To assist in driving end to end analytics and senior level presentations for stakeholders
• Collaborate with all teams within the organisation to drive better alignment for payments and act as a Payments SME
• Must maintain and drive relationships and initiatives with SA & ROA (all 49 markets)
• Must assist in driving communication, projects & execution to external stakeholders

Key Performance Objectives

Strategic & Operational:

• Assist the Product team in driving and tracking all activities within the Payments roadmap
• Assist the Product team in compiling all presentations to senior leadership
• Manage all commission related activities and ensure the correct information is provided to senior leadership to enable cost efficiencies
• Keep an updated view and snapshot of all commission between digital vendors and Multichoice
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Manage all interaction with SA & ROA markets and drive key objective and projects with Payment champions with constant feedback into the management team
• Maintenance of expert knowledge on relevant industry best practices around payments and provision of proactive advice and solutions to relevant stakeholders
• Execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Track all internal strategic projects and ensure full end to end tracking and planning is done with SA & ROA markets
• Initiate and manage high level payments research, data mining and quantitative analysis to ensure sustainability and future competitive growth
• Explore local and international markets for payment trends in order to expand and strengthen the business’ market position’.
• Ensure discussions are held with payment champions to identify improvements and initiate process improvement into the payments process.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Assist the Senior Insights Analyst in driving data driven recommendations and use case within the Payments space
• Have input and technical know-how around data and analytics
• Drive ad-hoc project with all stakeholders and ensure full tracking and visibility to the leadership team
• Provide input into weekly and monthly reporting
• Understand goals and objectives of vendor as compared to the purpose and capabilities of the digital payment systems.
• Drive and compile the Vendor Landscape to align markets and external providers to the overall payments’ strategy
• Assist in driving market and payments and create objectives and targets that are measurable, tracked and reported

Qualifications

• Degree or diploma in IT

Experience

• Minimum 3 to 4 years’ experience in a similar role
• Experience in Payments
• Proven track record of implementing strong governance and control measures within a complex business
• Experience working in a high availability environment with multiple operational instances
• Experience with Payments and good knowledge of the international payments landscape
• Experience in working with and negotiating with External stakeholders
• Experience with and understanding of Customer Care, Billing and digital Payment Processes

Technical Competencies

• Customer Centricity
• IT Governance
• Requirements Management
• Testing
• Problem Management
• Quality Management
• Stakeholder Relationship Management
• Researching and Reporting
• Negotiation
• Strong technical knowledge and the ability to bridge the gap between business and technology