Stellenbosch University
Stellenbosch University Is Currently Seeking for Junior Systems Administrator Position suitable candidate who is eligible to handle all the responsibilities and is qualified for the position. All the information required for this position to know by the candidate is given below specifically. apply online for this position by clicking on the apply now button and fill the Stellenbosch University application Form. The Position Is available in Stellenbosch, Western Cape the candidates nearby willing to apply are also invited to apply online for this vacancy.
| Hiring Authority: Stellenbosch University Careers
Position: Junior Systems Administrator Jobs Location: Stellenbosch, Western Cape Qualification: Matric, Grade 12, Diploma/ Degree Salary Estimated: ZAR 72000-340000 Annum |
Job Requirements & Responsibilities
Duties/Pligte ICT Service Centre:
- Providing support to all customers on the Bellville Park Campus (students, support staff, Faculty, management, etc.);
- Promptly answering telephone calls coming into the Service Centre;
- Picking up and resolving request tickets logged on the Service Centre portal according to the Service Centre SLA’s;
- Providing effective and accurate information when dealing with customer enquiries;
- Taking ownership of requests and ensuring that request tickets are kept updated and incidents are managed, prioritised, and escalated efficiently;
- Assessing the urgency of customer requests and prioritising it to assist or to escalate accordingly;
- Providing hardware support for all Stellenbosch University-owned client devices (workstations, laptops, projectors, printers, etc.);
- Providing software support for all Stellenbosch University-approved software;
- Imaging new devices (laptops, workstations) as well backing up and transferring user data between devices;
- Administrating staff and student cards and accessing control;
- Being prepared to work in shifts in order to provide after-hours support;
- Undertaking any other tasks or once-off projects which may be assigned from time-to-time.
- Setting up classrooms for blended / hybrid streaming (Zoom and MS Teams);
- Supporting lectures with audio, video, and technical requirements in the classroom.
Job Requirements/Pos Vereistes
- A relevant NQF 6 qualification such as a National Diploma or Advanced Certificate;
- MCSA or equivalent two-year IT qualification;
- Two years’ relevant work experience;
- A+ and N+ certification;
- Competency in Microsoft Office 365;
- Competency in Microsoft Windows;
- Competency in IT hardware;
- Competency in software/image deployment;
- Competency in Active Directory;
- The ability to communicate clearly and professionally in English with all end-users;
- The ability to ensure that all written communication in English, such as emails and responses on ICT tickets, are grammatically correct and without spelling errors or typos;
- Excellent interpersonal and customer service skills to effectively communicate with end-users;
- A team player that focuses on the success of the team, and not on individual gain;
- A drive to learn more and grow professionally;
- The ability to function independently as well as in a team;
- The ability to function under pressure without compromising accuracy;
- High-level organisational abilities and strong attention to detail;
- The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact;
- The ability to apply critical thinking to identify, diagnose, and resolve technical problems efficiently.
Recommendation/Aanbeveling
- A bachelor’s degree, B-Tech, or Advanced Diploma;
- Knowledge of the Moodle eLearning system;
- Knowledge of video conferencing tools such as Zoom and Microsoft Teams;
- At least three years’ relevant work experience;
- ITIL Foundation (v3) certificate;
- Competency in MacOS;
- Fluent in additional official South African languages other than English.
Fill The Stellenbosch University Application Form From the Link Given Above And Wait For the application to be processed once your application gets shortlisted you will be informed by the authority and called for the interview or examination processed by the company. Good luck For your job Search!
