TransUnion
TransUnion Is Currently Seeking for Customer Support Ops Position suitable candidate who is eligible to handle all the responsibilities and is qualified for the position. All the information required for this position to know by the candidate is given below specifically. apply online for this position by clicking on the apply now button and fill the TransUnion application Form. The Position Is available in Johannesburg, Gauteng the candidates nearby willing to apply are also invited to apply online for this vacancy.
| Hiring Authority: TransUnion Careers
Position: Customer Support Ops Jobs Location: Johannesburg, Gauteng Qualification: Matric, Grade 12, Diploma/ Degree Salary Estimated: ZAR 72000-340000 Annum |
Job Requirements & Responsibilities
TransUnion’s Job Applicant Privacy Notice
What We’ll Bring:
What you will do
Manage incoming calls and emails for both English speaking banking and business customers.
Respond to emails, and review contracts and other documents.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling metrics
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep accurate records of customer interactions and process updates or dispute information on consumer files
Follow communication procedures, guidelines and policies
Take the extra mile to engage internal and external customers, always being scrupulous and thorough.
What You’ll Bring:
TransUnion of US: Customer Service Representative (Rep II).
What We Offer
TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.
Who We Are
A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.
Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.
What you will do
- Manage incoming calls and emails for both English speaking banking and business customers.
- Respond to emails, and review contracts and other documents.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough
What you will bring
- Proven customer support experience or experience as a client service representative. Experience in a contact-center environment is considered an asset but is not mandatory.
- Track record of over-achieving quotas
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)
Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.
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Impact You’ll Make:
What you will bring
- Proven customer support experience or experience as a client service representative. Experience in a contact-center environment is considered an asset but is not mandatory.
- Track record of over-achieving quotas
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)
TransUnion Job Title
Rep II, Customer Support Operations
Fill The TransUnion Application Form From the Link Given Above And Wait For the application to be processed once your application gets shortlisted you will be informed by the authority and called for the interview or examination processed by the company. Good luck For your job Search!
To apply for this job please visit transunion.wd5.myworkdayjobs.com.
