The Credit Controller is responsible for ensuring that money due to the company is collected in line with the Tenant / Customer’s lease agreement. The incumbent must ensure that efficient business processes are applied and that all relevant policies and procedures are adhered to. To ensure that all outstanding debt is collected before month-end, the Credit Controller is expected to create and maintain positive customer relations to facilitate or expedite payment, timeously resolve account queries, reconcile accounts, ensure that tenant age analysis is current and that percentage trading debt and total debt to turnover is maintained, assess risk, and report to the relevant Business Managers as and when required.
Job Objectives:
Credit / Receivable Control – Debt and Tenant Management
- Ensure that tenants adhere to agreed payment plans as far as possible
- Ensure that internal collection targets are met
- Ensure Tenant Age Analysis is current and that Percentage trading debt and Total debt to turnover is maintained
- The age analysis should indicate deposits to understand exposure
- Verify that accounts are up to date and have been done to ensure that the account is accurate
- Ensure that the Property Managers are informed of any negative developments on an account
- Action items emanating from meetings with Property Management BU
- Ensure that the policy and business process is always adhered to
- Timeously and professionally resolve account queries
- Reconcile tenant accounts
- Focus on good customer service and consider various options to recover debt i.e. an Agreement of Debt (AOD)
- Ensure monies collected is receipted and spread to tenant account
- Ensure accurate recording and communication of tenant cash deposits and guarantees
- Prepare accounts to be handed over to attorneys so that they are accurate and up to date
- List Tenants as bad payers with Credit Bureau when needed
Internal Control and Risk Management
- Update Credit Control Manager and other relevant stakeholders on debtors who may pose a risk
- Collaboratively decide on the necessary actions required to minimize or mitigate risk
- Profile Tenants annually by using credit bureaus and internal data
- List risk accounts with Credit Bureau to enable preemptive action
- Minimise bad debts through the application of sound credit policies
- Ensure productive and efficient collection techniques and good customer service
- Effective support of legal processes when handling matters over to the attorney for collection
- Recommend improvements for the Legal Debt Collection process
Reporting
- Review reports for submission to Managers and ensure that comments are accurate, sufficient, up to date, and meaningful
- Engage with Property Management bi-weekly on debtors age analysis to explain ageing
- Monitor monthly actuals vs Business targets
- Weekly target setting and monitoring
- Help prepare credit management reports for Property Management and Finance
- Provide Property Management with regular tenant risk assessments and debtor ranking when necessary
Customer Service
- Ensure regular engagement is with Tenants, Property Management, and Finance Managers
- Ongoing collaboration across the Business and to resolve account queries and to facilitate or expedite payment
- Creating and maintaining excellent customer relations
Educational Requirements:
- Credit Management (1, 2, 3) Diploma
- B. Com Accounting or related Degree advantageous
Knowledge Requirements:
- Accounting and Business Processes (Receivables, Revenue Billings, Cash Flow Management, Financial Control measures)
- Relevant Legislation and Compliance
- User proficiency in Excel (advanced), Word, PowerPoint, and JD Edwards
- Lease Agreements
- Debt Collection in the Property Industry
- Legal processes regarding debt collection
- Risk Management
- Customer Service
Skills Requirement:
- Diagnostic / Tactical Thinker
- Numerical / Financial Acumen
- Verbal Reasoning
- Communication skill
- Analytical
- Detail oriented
- Logical problem-solving
- Negotiation
- Time-management
- Planning and prioritizing
- Customer Service
- Emotional Intelligence
Experience Requirements:
- Up to 5 Years’ Experience in Credit Control
- Experience within the Property environment would be advantageous
